Frequently Asked Questions
Want to know more? Here’s a list of frequently asked questions. Please feel free to contact me if any of your questions are not listed here.
All your frequently asked questions answered
What is a Virtual Assistant?
A virtual assistant works remotely from their own location and provides a wide range of services to entrepreneurs and businesses.
Are your services short-term or long-term?
The first month is the perfect time for you to try out my services and make sure that we are a good fit long-term. Our next step will be to discuss higher-hour packages once we have established that we are happy to continue working together.
Do you have enough hours to assist me?
A lot of care and organisation goes into running my business. My goal is to provide the best-personalised service possible to all my clients, which is why I limit the number of clients I take on.
Is it possible to schedule your services for specific times of the day?
The nature of my work prevents me from committing to specific times for clients. The turnaround time will depend on the complexity and urgency of the task or project at hand. My turnaround time ranges between 24 to 48 hours.
If your task or project is time-sensitive, we will discuss the deadline before the work begins. It is my commitment to meet or beat all deadlines.
Do you work on weekends and public holidays?
My working hours are from 09h00 to 16h00 SAST (South African Standard Time), Monday through Friday.
I close on Saturdays, Sundays, and all public holidays in South Africa.
Can you work at my office?
As a Virtual Assistant, I have several clients and so I only work remotely. As such, I conduct all calls, meetings, and tasks online.
Is it necessary for me to train you?
This will be crucial to understanding exactly what your business needs are, how you want your tasks managed and how you want to maintain a positive, productive, and successful working relationship with me.
Does a Virtual Assistant cost less than a Personal Assistant?
The fact that you only pay for a Virtual Assistant’s time and hours, and nothing else, is a good investment when you consider all the costs involved in hiring and maintaining a salaried worker in your office.
How much will it cost?
I do not work per hour, but rather offer five different packages based on how much help you need and your budget. You are also able to upgrade or downgrade packages.
How do you keep track of the time you spend on tasks?
I track every task to the minute using a computer-based time tracking program. I only bill for the time used.
Do my unused hours carry over to the next month?
Clients are responsible for using their paid hours to completion by the end of each month as unused hours will not transfer over.
In what way will we communicate?
From the beginning, I determine how you prefer to communicate – by text, instant message, phone call, or email.
How do I submit work to you?
The internet has made working virtually easier than ever. My tools and systems are ready and waiting for you to use them, however, as a part of my first training, I will learn about any systems you may already have in place that you are using, and then I can adapt my system to fit your needs.
Is my business’s information secure?
The protection of privacy and security is of the utmost importance to me, and I always exercise the highest level of professionalism. Therefore, I offer all clients a legally binding non-disclosure agreement.
What if I require services that aren’t listed?
Please feel free to contact me if you need help with a service that you do not see on my service list, so we can discuss if I can assist you.